Our Returns Policy
_ You may return your purchase within 15 days of receipt for an exchange or a refund as long as the furniture is good condition and in the original packaging. Altered and assembled products may not be returned. We recommend you keep your packaging for at 15 days after you receive the merchandise.
_ Returning an item carries a 25% restocking fee which will be deducted from your refund. You will also have to pay for the original shipping charges we paid to ship the furniture to you (even if not invoiced at the time of the sale or discounted) as well as the shipping back to our warehouse. This is because we do not stock our products and we will now have to storage it.
_ Exchanging an item is considered as a return and the regular return policy applies. You would need to submit a separate order for the new item.
_ To return a product, send an email to [email protected]
with your name, order number and reason for return. No phone cancellation or return requests will be processed. Customers must receive a written authorization back from our company prior to returning a product.
_ It is unlikely that your item(s) will arrive damaged or defective, but just in case they do, please see What If Part of My Order Arrives Damaged? below.
_ Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our site for your convenience. If a customer refuses the delivery because items do not fit, the customer is responsible for a restocking fee of up to 25% of the purchase price as well as the round trip shipping and handling costs. This is because once items are returned to us; they cannot be resold to another customer and shipping furniture costs hundreds of dollars.
_ We allow cancellation up until the item ships from the manufacturer. Please note that in the event that your order ships sooner than the estimated ship date provided, the same policy would apply.
- For this reason; Please review all the items, quantities and size in your shopping cart prior to ordering, and your email confirmation right after placing the order in order to avoid any problems. Because: Once an order is placed with us, our process is to submit the order directly to the manufacturer on your behalf. When this is completed, we and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the return policy below.
_ Any exception to this cancellation policy will be solely at the discretion of our management. In the event that our management agrees to proceed with the cancellation of an order, the customer be will responsible for a cancellation or restocking fee of up to 25% of the purchase price. You will also have to pay for the original shipping charges we paid to ship the furniture to you (even if not invoiced at the time of the sale or discounted) as well as the shipping fee back to our warehouse. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to [email protected]
. Please note that only written requests for cancellation and only requests to this email address will be processed by us. Special orders and orders that are being held in our warehouse for a delayed delivery date at the request of the customer cannot be cancelled.
_ Woodenchairstore reserves the right to cancel an order when we determine that we will not be able to fulfill your order. Upon such cancellation we will notify the customer and refund the full amount that has already been paid.
_ We do not take responsibility for any interest lost if a financed order ends up being cancelled.
What If Part of My Order Arrives Damaged?
_ The merchandise that is shipped to you is insured with the shipping company to protect it from damage that may occur in transit.
_ On delivery you will be asked to sign a delivery slip indicating that the order was received in good condition. It is extremely important that you inspect all items at the time of delivery.
_ It is critical that you mark DAMAGED, next to any item that seems slightly defective on the delivery slip prior the driver leaving.
_ Only items marked damaged at the time of delivery will be considered damaged and eligible for a repair, refund or replacement.
_ In the event that all or part of your order arrives damaged all damages must be reported at ones, please email us pictures of the damages to [email protected]
within 48 hours of the delivery.
_ Woodenchairstore reserves the right to choose the method by which the claim is resolved. Each damage claim is reviewed carefully and the resolution may include repair, replacement parts or replacement of the entire unit depending on the extent of the damage. Be assured that Woodenchairstore will expedite the damage resolution and that customer service is of utmost importance.
_ Never refuse a shipment even if there is damage!
- Refusing a shipment would just delay the whole process and make it harder for us to deal with. In addition a re-delivery charge may occur.
Special Note about Finishes, Leather and Stone
_ We cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on our website may differ in color due to differences in the resolution of computer monitors and differences in lighting in the room you place the furniture in. We work with our partner furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as accurately as possible. Please also note that furniture with a distressed finish may have marks and spots that are not considered damages and are done on purpose to create the distressed look.
Errors & Omissions
_ When ordering a specific item there may be more items shown on the picture. Please be aware that you will be receiving only the specific item you ordered. You may not assume that by selecting the item you will receive all of the items pictured. Please make sure to always read the title of the item before placing your order.
_ Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other information. Woodenchairstore reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. Woodenchairstore reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).
_ The satisfactory delivery of your purchase is of the utmost importance to Woodenchairstore. For this reason, we only utilize shipping carriers which provide the highest standards in care, dependability and service. Once your order has been confirmed with Woodenchairstore, you will receive e-mails which will provide you with the status of your order and provide the ability to track your shipment. You will also be able to check the status of your order on Woodenchairstore website when you log on to My Account. If you have any questions during this delivery period, do not hesitate to contact our customer service department.
_ Please read the following information carefully.
_ Our website does not automatically calculate or show the availability of items. To check stock, please feel free to call our customer support or send us an email to [email protected]
. In the event that an item is not available at the time the order is placed we will send you an email stating the estimated ship date. Orders in which the items are all in stock are usually shipped within a week. Some exceptions may apply and we will then be in contact with the customer.
_ Exact delivery times or dates are approximate and cannot be guaranteed.
_ Please note that orders are shipped when ALL items on your order are in stock and available for shipment.
_ We at Woodenchairstore offer a shipping rate & taxes rate:
- Shipping rate:
9.99$ if total order < 124.93$ or total order = 124.93$
8% total order if total order > 124.93$
- Taxes rate: 8% of total orders
_ Some of the items may require assembly – We currently do not provide assembly service.
_ Once the merchandise is picked up by the carrier, you will be notified of the shipment by an e-mail from our customer service department. The e-mail will contain a tracking number and a link to the carrier’s website which will enable you to track the status of your shipment.
_ If you do not receive your tracking number or you have any other problem regarding your order please feel free to e-mail us.
Small Parcel freight
_ Purchased items which are small in dimension and weight are usually shipped using a small package carrier such as USPS,UPS and FedEx.
_ Delivery time is approximately 5-7 business days.
_ Large and heavy items are shipped via truck freight. Woodenchairstore contracts with freight carriers who specialize in the transportation of furniture and related items; thus minimizing the possibility of damage and enhancing timely deliveries.
_ When your order is shipped, you will be contacted by the freight company (by email and/or phone) in order to schedule a delivery date and time. The appointment is typically a 4-hour window. Freight deliveries require an adult signature upon delivery. Please be sure to have an adult present who is authorized to sign the delivery receipt for acceptance of the delivery.
_ Freight delivery can take anytime between 5-7 business days.